How can we help?

Questions about your account, billing, or the apps? We're here. Most issues are answered below — and a real person is one email away.

Email support

support@pokerqgo.com — we typically reply within one business day.

sales@pokerqgo.com — for pricing, onboarding, and multi-room setups.

What is PokerQGo?: PokerQGo is management software for poker room operators — real-time waiting lists, table seating, tournament clocks, and operational analytics. It is a business tool for rooms and their staff, not a real-money gambling app. Players do not wager or pay through the app.
How do I get an account?: Poker room operators sign up directly. Staff and managers are invited by their room's admin from within the app. Players are added by the room they visit.
How do I delete my account?: Open your profile, scroll to Account Actions (or the bottom of the player profile), and tap “Delete account”. You'll confirm your password (and a two-factor code if you use one). Your personal details are permanently removed. Rooms you played in keep anonymized records of past sessions for their own accounting.
How do I reset my password?: Use the Forgot password link on the login screen. You'll receive an email with a secure reset link.
Who handles billing?: Only poker room operators are billed, via Stripe, for their software subscription. There are no in-app purchases for players.
Is my data secure?: Yes. We use encrypted connections, optional two-factor authentication, and strict per-room data isolation. See our Privacy Policy for the full detail on what we collect and how it's protected.