Privacy Policy

PokerQGo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services.

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email, phone number)
• Account credentials (username, password)
• Profile information (preferences, settings)
• Payment information (processed securely via Stripe)
• Communication data (messages, support requests)

2.2 Usage Information

We automatically collect certain information when you use the Service:

• Device information (type, operating system, browser)
• IP address and location data
• Usage patterns and preferences
• Session duration and feature usage
• Error logs and performance data

2.3 Gaming Activity

For poker room operations, we collect:

• Game participation history
• Waiting list activity
• Seat assignments and session times
• Loyalty points and rewards data
• Food and beverage orders

We use the collected information to:

• Provide, maintain, and improve our services
• Process transactions and manage subscriptions
• Send notifications about game availability and orders
• Manage loyalty programs and rewards
• Communicate with you about updates and support
• Analyze usage patterns to improve user experience
• Detect and prevent fraud or security issues
• Comply with legal obligations

We may share your information in the following circumstances:

• With Poker Room Operators: Your gaming activity and profile information is shared with the poker room(s) you visit.
• Service Providers: We use third-party services for payment processing (Stripe), notifications, and analytics.
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with any merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms
• Regular security assessments and monitoring
• Access controls and audit logging
• Secure cloud infrastructure (hosted on industry-standard platforms)

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Account Data: Retained while your account is active and for up to 3 years after deletion.
• Transaction Records: Retained for 7 years for legal and tax compliance.
• Gaming Activity: Retained for 2 years for analytics and loyalty programs.
• Audit Logs: Retained for 1 year for security purposes.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Portability: Request a copy of your data in a portable format.
• Opt-out: Opt out of marketing communications.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at info@pokerqgo.com.

With your permission, we send push notifications for:

• Waiting list updates (when you're called for a seat)
• Order status notifications
• Promotional offers and announcements

You can disable push notifications at any time through your device settings or account preferences.

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences (language, theme)
• Analyze usage patterns
• Improve our services

You can control cookies through your browser settings. Disabling cookies may limit some functionality of the Service.

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising your rights

We do not sell personal information as defined by the CCPA.

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

Our legal basis for processing includes consent, contractual necessity, and legitimate interests.

We use the following third-party services that may collect information:

• Stripe: Payment processing - Privacy Policy
• Supabase: Database hosting - Privacy Policy
• Vercel: Application hosting - Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modifications constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@pokerqgo.com

For data protection inquiries in the EU, you may also contact your local supervisory authority.